Hehebaji Privacy Policy — Complete Details on How Your Data is Protected

Hehebaji only collects data that is necessary to operate the platform properly, maintain security, and deliver the best possible experience. The types of data collected are listed below:

Information Collected at Registration:

For KYC verification (required for your first major withdrawal):

Automatically Collected Information:

Information We Do Not Collect:

Hehebaji uses your data solely for specific, defined purposes. Under no circumstances is it used beyond those original intentions.

• Account Management: Used for login, security verification, and identity confirmation.
• Payment Processing: To process deposits and complete withdrawals.
• Customer Support: Your information is used to resolve issues and respond to your queries accurately.
• Security & Fraud Prevention: Usage patterns are monitored to detect any suspicious or unusual activity.
• Bonuses & Promotions: To send you relevant offers — but only with your consent.
• Legal Obligations: We may be required to provide limited information in response to lawful requests from relevant legal authorities.
• Platform Improvement: Aggregate (non-personal) data is analyzed to improve the overall user experience.

Your data is never sold or shared with advertisers, data miners, or any profit-driven third parties.

You have the right to know how long hehebaji retains your data and how it is stored.

• Active Accounts: All data is retained for as long as your account remains active.
• After Account Closure: Transaction data may be retained for up to 5 years as required by law. Personal data is deleted upon your request.
• KYC Documents: Stored in an encrypted vault after verification. If no longer needed, it can be deleted upon your request.
• Log Files: Retained for up to 90 days for security purposes, then automatically deleted.

All data is stored in secure data centers with both physical and digital safeguards in place. Unauthorized access to this information is not possible.

Hehebaji is extremely careful about sharing your data. We never share your information except in the limited circumstances outlined below:

• Payment Provider: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each of these companies has its own privacy policy.
• Game Provider: Providers such as Evolution Gaming and Pragmatic Play receive limited session data to operate their games — they do not receive any personally identifiable information.
• Legal Authorities: We are legally obligated to provide necessary information in compliance with valid court orders or official legal investigations.
• Security Services: Specialist services are used for fraud detection and cybersecurity — they do not have access to your personal identity.

Mobile banking and payment details are the most sensitive data we handle — which is why hehebaji maintains a separate, higher-level security system specifically for this information.

• Tokenization: Your bKash or Nagad number is never stored directly — it is converted into an encrypted token that cannot be used to access your original account.
• Staff Access is Restricted: hehebaji staff cannot view your full payment details — only the last 4 digits are visible.
• Transaction Verification: Every withdrawal request goes through both automated and manual verification.
• Suspicious Activity: If an unusual payment pattern is detected, additional verification is immediately requested to protect your account.

Never share your payment details over email or chat. hehebaji will never ask for this information — if anyone does, it is fraudulent.

Hehebaji uses cookies and similar technologies on its website and app to help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure platform security. The platform cannot function without these.
• Performance Cookies: For page load times, error detection, and platform optimization.
• Preference Cookies: To remember your language preference, theme, and game filters.
• Analytics Cookies: To understand which features are used most — without identifying you personally.

You can disable cookies through your browser settings, though doing so may affect certain features. hehebaji does not use third-party advertising cookies.

Hehebaji strictly prohibits access by anyone under the age of 18. We have specific measures in place to protect the privacy of minors.

• Date of birth is verified at the time of registration.
• Where there is doubt, age is verified through KYC.
• If we ever collect data belonging to anyone under 18, it is immediately deleted and the account is closed.
• If a parent or guardian suspects their child is using hehebaji, please contact us immediately at support@hehebaji.best.

Hehebaji believes every member should have full control over their own data. Your rights are outlined in detail below:

Hehebaji may update this Privacy Policy to reflect changes in technology, law, or business operations. Any changes will follow the policy outlined below:

• For significant changes, members will be notified by email or in-app notification at least 30 days before the changes take effect.
• Minor changes such as spelling corrections or clarifications may be made without prior notice.
• The date of the most recent update is always displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you are not comfortable with any changes, you always have the right to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly.

• Email: support@hehebaji.best (for privacy-related requests, please write "Privacy Request" in the subject line).
• Live Chat: Reach us via Live Chat directly on the platform — available 24/7.
• Response Time: General inquiries are handled within 24 hours; data deletion requests are processed within 30 days.

If a data protection complaint is not resolved, you have the right to escalate it to the relevant authority.