The hehebaji FAQ Page — Why It Exists

Hundreds of thousands of members play on hehebaji every day — from districts all across Bangladesh, on all kinds of devices. Many of them are using an online betting platform for the very first time. Naturally, a lot of questions come up — what is KYC, how do I withdraw money, what do I do if my account gets locked? This FAQ page exists for exactly that reason: to provide clear, easy-to-find answers to the most common questions.

You'll find solutions to most issues here without needing to contact support. But if your question isn't covered or your situation is a bit different, email support@hehebaji.best or chat with us via live chat — the team responds quickly in Bengali.

Some general tips for using hehebaji

Here's a quick rundown of the small things hehebaji members have consistently overlooked or misunderstood over the years — so you can get started on the right foot.

  • Provide accurate information during registration: Entering an incorrect name or date of birth will cause problems during KYC verification later and may result in your withdrawal being blocked.
  • Keep a single account: If a single person holds multiple accounts, all of them may be closed.
  • Use your own number for withdrawals: Withdrawals cannot be sent to someone else's bKash or Nagad number — funds can only be sent to your own registered number.
  • Read the bonus terms: Before claiming a welcome bonus or any promotion, make sure you understand the wagering requirements and expiry terms.
  • Keep the App Updated: Some features may not work properly on older versions. on the Download page Get the latest APK.
  • Use Deposit Limits: Set a deposit limit in your profile to keep your spending in check — it's free and can be adjusted at any time.

When to contact the support team

Even if your question is covered in the FAQ, your specific situation may differ. Here are the cases where you should contact support directly:

  • If funds haven't arrived more than 2 hours after making a withdrawal.
  • Account is locked but the reason is unclear.
  • Deposit was deducted but not credited to the wallet.
  • A bet result doesn't seem right to me.
  • There are unfamiliar transactions showing up on my account.
  • I want to change my mobile number.

Hehebaji's support team is available 24 hours a day, 7 days a week. Live chat typically responds within 5 minutes, while email support usually takes 1–3 hours. More complex issues may take a little longer, but every complaint is assigned a tracking number so you can follow up on its progress.